Customer service
If you run into any problems with the boiler, please contact us directly by email or fill out the online service request. We will do
our best to resolve any problems you might have within 24 hours.
In case of special condition, ZOZEN will forward your request to one of its partnered sales representatives depending on the
country and state. The local maintenance personnel will arrive at the customer site as soon as possible.
Work standard of after-sales service
Pre-sales service
Full day service: 7*24 hours of counseling service: offering the most effective and fastest service to resolve any problems for customers.
After signing a contract
Strictly perform the requirements according to contract, guarantee the customer’s delivery time, and guarantee the product quality.
After-sale service
1. Arrange on-site engineers for supervising installation, arrange commissioning training for free, and train operators in safety and technology aspects.
2. Establish the service file management system, follow up and communicate with users in time, pay a return visit by e-mail at least once a month, and monitor customer’ start up, maintenance and management.
3. If customer has any problem, our company has a service mailbox: info@zozen.com We are ready for visitors to contact us in 24 hours every day, no rest during holidays.
4. Warranty period: the warranty period shall be 12 months after the equipment is put into operation.
5. After the warranty period, our equipment is with product lifetime service; Only travel expenses and salary is charged for maintaining cost.
